Preguntas y respuestas sobre el servicio de limpieza

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[26/05/2020] ANONYMOUS HAS ASKED
TITLE: INVOICE
Is it necessary to pay any amount, even if the head could not be 100% recovered?

[26/05/2020] ANSWER:

YES. You must bear in mind that People & Technology must carry out the same process, even when a 100% result is not achieved

In addition, you will also receive the report with the work done on the head.

However, when a head could not be recovered due to its poor condition, the amount that People & Technology bills as "not recovered" is very far from covering the costs of the operating process.

Therefore, it is very important that you make sure that the cleaning head you send is a fully functional head, and that it only has clogged nozzles.


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[26/05/2020] ANONYMOUS HAS ASKED
TITLE: DAMGED HEADS
What about the damaged heads? Are they returned to the customer or does People&Technology manage it as industrial waste?

[26/05/2020] ANSWER:

Since People&Technology is not the owner of the heads, we are obliged to return to their owners, all the heads we receive, regardless of the final state of the cleaning process.


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[26/05/2020] ANONYMOUS HAS ASKED
TITLE: REPAIR
People&Technology, in addition to cleaning heads, can also repair them?

[26/05/2020] ANSWER:

NOT. At People&Technology, we ONLY clean heads.

If the heads have any electrical damage (such as damaged cables) or mechanical damage, you MUST NOT SEND that head to us, since we will not be able to do anything.


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[26/05/2020] ANONYMOUS HAS ASKED
TITLE: TEST
Is it absolutely necessary to send a print test of the head, along with the head?

[26/05/2020] ANSWER:

NOT

If you can attach a test of the state of the head, this helps the cleaning laboratory a lot to define the best strategy.

However, if you have already removed the head from the printer and it is not possible to perform the test, we can still proceed with cleaning the head and obtain the same results.


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[26/05/2020] ANONYMOUS HAS ASKED
TITLE: COMPARATIVE
So, how can I know what has been the degree of improvement in the head after cleaning?

[26/05/2020] ANSWER:

Our cleaning laboratory, the first thing they do when they receive a printhead, before starting the cleaning process, is to carry out a print test of the printhead.

At the end of the cleaning process, a new print test is performed.

You receive, along with the printhead, a report where you can see the initial printing status (status in which the printhead arrived) and a test with the final printing status.

Both tests are carried out with photographic paper to guarantee the maximum quality of the printed images.

So you can compare at all times what is the difference between before and after cleaning.


ADD RELATED QUESTION
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[26/05/2020] ANONYMOUS HAS ASKED
TITLE: OLD PRINTHEADS
Is it possible to recover printheads that have not been working for a long time, outside the printer?

[26/05/2020] ANSWER:

YES. It is possible although the chances of recovering it 100% decrease considerably.

It will depend on several factors:

  • Type of ink used with the head
  • Conservation status on the shelf
  • Number of clogged nozzles it had when the printhead was removed from the printer.
  • Make and model of the head.

The idea of cleaning is to recover heads that have clogged nozzles, just when they are removed from the printer.

In this way, the results are much better.

 

Remember that in People&Technology, we are not only looking to clean the clogged nozzles, but also the head inside.

In this way, the time the head remains operational is greatly increased, without having line problems.


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